Patient Information
Frequently asked questions
We understand there are a lot of questions when you are referred for a medical imaging scan.
Our Frequently Asked Questions provide answers and empower you with clear information about your appointment.
Do you offer bulk billing for your procedures?
The majority of services offered at Capital Radiology clinics are eligible for bulk billing.
However, please keep in mind that our team will provide information on any potential out-of-pocket expenses associated with specific procedures when you make your appointment.
It is important to note that pensioners and healthcare card holders are bulk billed.
Do you accept all types of referral forms?
Yes, at Capital Radiology, we accept all types of medical imaging referral forms.
What is the expiration period for using my referral?
GP referrals remain valid for 12 months, but if your referral form contains multiple services, enquiries should be made to our team.
As for specialist referrals, we advise you to consult with our team since the acceptable timeframes may vary.
Is it possible to undergo a scan without obtaining a referral?
A referral form is mandatory for accessing any of the services offered at Capital Radiology clinics.
Is it necessary to schedule an appointment or can I simply visit without an appointment?
We provide walk-in services for dental imaging and x-rays.
Please check opening and closing times with your nearest clinic.
Sometimes there can be a brief delay for walk-in services, so if you can, we recommend making an appointment prior to your visit.
What is the reason for delays in some services?
Certain medical imaging services may have a waiting period before an appointment can be scheduled.
Our team strives to minimise this wait time and accommodate patients as promptly as we can.
How long is the typical duration of an appointment?
The duration of an appointment will depend on the specific scan that is required.
Our team will inform you of the estimated time for your procedure when you make your booking.
Why is it necessary to have a referral before scheduling an MRI in order to confirm the cost and availability of appointments?
To ensure that you receive the correct MRI scan as recommended by your doctor, we request your referral form before scheduling your appointment.
Not all MRI scans are the same – having the referral allows us to book you at the appropriate clinic and allocate the necessary time to complete your scan.
Am I allowed to have someone accompany me into the procedure room?
We kindly ask that any support individuals accompanying you to your appointment wait outside or in our reception area.
If you have any questions regarding this policy, please feel free to inquire at your nearest Capital Radiology clinic.
Please note that this policy does not apply to pregnancy scans.
What exactly does it mean when I am advised to fast before my appointment?
For certain scans and procedures, it will be necessary for you to observe a period of fasting prior to your appointment.
This entails refraining from consuming any food, water, or other beverages during the designated time frame.
Am I able to have a conversation with the Radiologist regarding my images?
Your GP will receive your results directly, and to obtain them, you will need to speak with your GP.
However, you can receive a copy of your imaging directly from us if you require.
Is it possible to have the report sent to a different doctor?
The reports will be sent to the GP who initiated the referral. If you would like the reports to be sent to another doctor, please discuss this with your GP.
What is the typical timeframe to get my results?
Our team strives to efficiently process and deliver our patients’ reports.
Typically, your referring doctor can expect to receive your report within 2-3 business days.
Does private health insurance provide coverage for your procedures?
No. Only private hospital inpatients are covered for medical imaging by private health insurance.
What are the expenses related to pregnancy examinations?
For information about the charges for the specific services you need, please contact your preferred Capital Radiology clinic.